Return & Exchange

Return Policy

You can return our products up to 30 days after the purchasing date as long as the products are in their original packaging and unused condition. We do not assume responsibility of return shipping costs and we will issue a full refund less original shipping cost. You may send us an email at info@cooperandjin.com for return request.

Missing or Damaged Shipments

Please email us at info@cooperandjin.com with your order number. We will help you to fix the situation.

Exchange Policy

If you want to change the products, please email us at info@cooperandjin.com to request the exchange. Used products are not eligible for exchange. You will responsible for the shipping cost, but we will cover the shipping cost for sending out the replacement order. (this is only applicable to USA customers.)